Technology Outsourcing Packages

In partnership with our customers, Greenroom Technologies has defined 7 Service Packages designed to address the fundamental technology demands of Small and Medium sized businesses. The matrix below details the individual packages and the solution(s) they provide. Contact Greenroom Technologies today to get the best service package or combination of packages for your business.

	Core Network Package	Complete Network Package	Core End-User Support	Complete End-User Support	Core Security Package	Complete Security Package	Global Tech. Package	Your Custom Package
Server & Infrastructure
System Maintenance	P	P					P
Service Patches	P	P					P
Software Updates	P	P					P
Priority Response	P	P					P
Dedicated / assigned Technical Professional [1]		P
Test Backup & Restore		P					P
Monthly Network Traffic Report		P					P
End-User Support
File & Print Sharing			P	P			P
Electronic Mail connectivity			P	P			P
Internet Access connectivity			P	P			P
24x7 Microsoft Office Pro -� Phone Helpdesk				P			P
Security, Firewall& VPN
Service Patches					P	P	P
Firmware Updates					P	P	P
Priority Response					P	P	P
Monthly Vulnerability Test & Report					P	P	P
Web Bandwidth Utilization Reporting						P	P
End-User Web Usage Reporting						P	P
Web Content Filtering						P	P
12x5 Remote Management
24x7 Monitoring & real-time reporting						P	P

[1] Dedicated Technical Professional will also be assigned to any customer with 2 or more service packages in place.